Customer Service


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Check Your Order

Click here to check your order status, get tracking info, or contact us about your order.

We love our customers!

Return Policy

If you are not satisfied with your order for any reason, you can return it for a store credit. You must contact us within 7 days of receiving your order, shipping fees are not refundable.


The Rules

  • Sale items can not be returned.
  • Bridesmaid Dresses are special ordered and not refundable or returnable.
  • International shipments (outside of the 50 continental United States), there are no returns, refunds, exchanges or cancellations.
  • Undergarments are not refundable or returnable because that's gross.
  • You are responsible for the return shipping cost.
  • Your items must be unworn, unwashed, unaltered, with the original tags attached.
  • Dresses purchased in our brick and mortar stores can not be returned.


Follow our sizing instructions, plan to have alterations done for a perfect fit, and we are sure you will be happy customer. But if you get your dress and simply hate it, click here to go to your order status page, and click the Return Item button.

Free Shipping


United States

  • FREE UPS Ground shipping for orders over $100.
  • Alaska and Hawaii shipping is calculated at checkout.
  • Ground shipping takes 5-10 days.

Outside of United States and U.S. Territories

  • Shipping is calculated at checkout based on your Postal Code.
  • International customers are also responsible for duty tax and/or VAT added by your country.
  • International shipping takes 7-14 business days.

Shipping times are approximate and are based out of our main shipping facility in Georgia. Ship Dates are subject to change. We also ship from CA, NC, SC, OK, FL, NY and TN depending on where your product is stocked.

Are these dresses real? Yes, we only sell 100% authentic dresses directly from the manufacturer with all tags attached. Genealogy Boutique & Formals is an authorized retail store for all brands listed on our website! Click the Top Prom Websites seal to confirm.

Frequently Asked Questions

How do I know my formal wear size?

Go to any style and click the "Size Chart" link to see how each style fits. Watch our video for best results, and text us (or email us) with any questions!

How do I pay?

We accept Visa, Mastercard, American Express, Discover and Paypal. International customers we only accept PayPal.

What if I have a wear date?

If your item, color and size is unavailable at the time you place your order, we will fill your order by your wear date. If your selected item is not available by your wear date, we will notify you within 48 business hours of placing your order, your credit card will not be charged, and your order will be cancelled.

Will I need alterations?

Probably! The majority of our customers both in-store and online choose to have their dresses altered for a perfect fit. Make sure your alterations person is familiar with formal gowns like bridal, bridesmaids, pageant and prom dresses before giving them your business!

How do I clean my dress?

You should not try and clean your dress on your own! Take it to a professional dry cleaner, and make sure they are experienced with formal gowns before you give them your business. Dresses with beads will melt if a dry cleaner tries to take an iron to your gown. Dry cleaners also have solutions to remove or reduce stains on fabric.

My dress has a funny smell or odor

Unpack your dress and hang it up for a few days so the smell can dissipate! Manufacturers use some materials that inherently have an odor to them. Your dress is not defective! It means that all of the thousands of dresses made in that style also have a similar order. It will go away after a few days of airing out.

My dress arrived with some loose beads!

Every beaded dress we sell had it beads sewn on by hand. It is common for some of these beads to be lose after being shipped. This is not considered a defect unless the beads are so loose that the design of the gown is affected.

Will my dress be wrinkled?

Probably! We have to pack them tightly and in many cases, your dress will still be in the factory plastic. These dresses can only be steamed! Do not try to take an iron to as you can easily burn the material or melt the beads. Any alterations person, seamstress, or dry cleaner that has a steamer will be able to get the wrinkles out in a few minutes.

Why Shop With Us?

We are dedicated to providing the best shopping experience for every customer. Below are just a few reasons why tens of thousands of customers choose to buy from us.

Free Shipping

Orders over $100 in the continental U.S.

Low Price Guarantee

Find a lower price? Let us know before you buy so we can try and match it!


Your checkout info is safe, and we do not store your credit card info.

No Knock Off Guarantee

Everything we sell is authentic, and we are authorized!

You should also know that our Customer Service team is based in the US, you can check your order status 24/7 online, we only charge sales tax in GA, NC, and SC, we take PayPal payments, maintain a spam-free/ad-free website, and are Top Prom Websites Approved.

Privacy Policy

We hate spam! We will never give or sell your information to anyone, ever. Keep in mind that we do have to give our shippers (like UPS and FedEx) your information to process your order, but we have done our best to make sure none of these companies use your info for anything other than completing your order. You can view the full Privacy Policy here.


All information you submit to us on your order is secured through SSL. We are PCI compliant and encrypt sensitive information like credit card numbers when they are transmitted for processing.

Report a problem

We are constantly upgrading with the latest technology to make your shopping experience as awesome as possible. Because of this, we sometimes break stuff! If you find something on our site is not working, or things are not displaying correctly, click here to let us know!