All sales are final, no exchanges or returns.
You can return your casual clothing to exchange for a different size, exchange for an item of equal or greater value, or return for store credit.
To be eligible for a store credit or exchange, you must contact us within 48 hours of receiving your order to get a Return Authorization (RA) number. You must ship the item back to us via UPS or FedEx only within 48 hours of receiving your RA #. Any order without an RA # will be refused. Customer is responsible for all return shipping charges on exchanges or returns. Genealogy will cover one free shipping on an exchange item leaving our warehouse, however, any additional exchanges or returns will occur a ground shipping charge. Store credit expires after 365 days. CLICK HERE FOR RA LABEL.
(anything shipped outside of the 50 states): There are no returns, refunds, exchanges or cancellations for any reason other than manufacturers defect.
Shipping times are approximate and are based out of our main shipping facility in Georgia. Ship Dates are subject to change. We also ship from CA, NC, SC, OK, FL, NY and TN depending on where your product is stocked.
Are these dresses real? Yes, we only sell 100% authentic dresses directly from the manufacturer with all tags attached. Genealogy Boutique & Formals is an authorized retail store for all brands listed on our website! Click the Top Prom Websites seal to confirm.
We are dedicated to providing the best shopping experience for every customer. Below are just a few reasons why thousands of customers have done business with us.
You should also know that our Customer Service team is based in the US, you can check your order status 24/7 online, we only charge sales tax in GA, NC, and SC, we take PayPal payments, maintain a spam-free/ad-free website, and are Top Prom Websites Approved.